Returns & Exchanges

Don’t absolutely love your Hidwell underwear? We are here to help! Contact support@hidwell.co and we will make sure you are taken care of.

Exchanges 
Items may be exchanged for a product of equal or lesser value within 30 days of receipt for 100% FREE. (Limit 1 free exchange per item). Let us know what you would like to exchange for and we will take care of the rest!

Returns
Items that are unopened and in their original packaging may be returned for a full refund within 30 days of receipt. A return label will be sent via email. Take your return to your nearest post office, we will handle the rest!

Refunds
Refunds are processed immediately upon receipt of your return. Please allow 2-3 days for the refund to show in your account. Please note that refunds can ONLY be processed to the original payment method (not PayPal, Venmo, or any other form of payment).

To start an exchange or return, email us at support@hidwell.co!

(For faster service, please include your email address and order number in the email.)